Terms and Conditions - Store
- General Terms and Conditions (PDF, 292KB)
- Refunds and Exchanges, Store Purchases
- Restricted Goods
Terms and Conditions
Prescription Only Medicine - Veterinarian
If you are looking to place an order for a prescription only medicine – veterinarian (POM-V) you will need to obtain a valid signed prescription from your veterinarian. Your prescription must either be uploaded when placing the order or emailed or faxed to us, for more information about where to send your prescription please click here. Thereafter, you will be required to post the original signed prescription to Mole Valley Farmers Head Office.
Please note that we will not despatch your order until we have received an electronic copy of your prescription and we are satisfied that the prescriber and the prescription are genuine and legally valid. It is an offence for a person other than a registered veterinarian to prescribe a veterinary (POM V) medicine; and for a person other than the prescriber to amend a prescription issued by your veterinarian.
If we are unable to satisfy us that the prescriber and the prescription are genuine and legally valid we will cancel your order and issue a credit for the sum that has been paid by you for the product/s less reasonable expenses incurred by us in processing your order.
Any inaccurate or false information you supply to us could result in certain products being prescribed to you that are unsuitable or inappropriate for the intended use you have specified to us. Therefore, you hereby undertake at all times to provide true, complete and accurate information to us when ordering any veterinary products from us. You hereby acknowledge that we shall have no liability or responsibility for any direct or indirect loss or damage that may result to you, your animal or a third party incurred as a result of our reliance on false or inaccurate information supplied by you or on your behalf.
Online Retailer of Animal Medicines - Find out more here >
Terms and Conditions - WebsiteGeneral Terms and Conditions Website, PDF (292KB)
These terms describe your relationship with us and your use of our website. They are legally binding, and you accept and agree to them by using this website. These terms change from time to time, so please read them carefully each time you use this website. Your attention is drawn to the section below entitled 'Restrictions on our liability', as it restricts our liability to you - even if we are negligent. Your statutory rights as an individual buying something which is not for use in a business are not affected by these terms.
English is the only language used on this website.
In these terms: 1) 'us' and 'we' mean Mole Valley Farmers Limited. 2) 'including' and 'in particular' are used to illustrate particular examples, but they do not limit the scope of these terms in any way. 3) 'loss' means any loss or damage of any kind. It includes: (i) associated costs and expenses incurred in connection with any loss or damage or any related claim or legal proceedings, and (ii) compensation paid to third parties.
You: You confirm that: 1) you are accessing our website from within the United Kingdom, 2) you are over 18 years of age, 3) you are using your own payment card, 4) you are resident in the UK at the delivery address you give in the order form. If any of these are not true, you will compensate us in full for any loss we suffer as a result.
This website includes information which we have sourced from third parties and which we make available free of charge. We have taken reasonable care when selecting those third parties, but we have no control over the information itself and we do not accept any responsibility for its accuracy. Some of the information concerns forecasts which may turn out to be inaccurate or wrong. This website also includes 'How To' guides, which provide guidance on certain tasks. These are a basic introduction to certain tasks for those who have not undertaken those tasks before: they are not comprehensive and they may not be suitable in all situations. Whatever the nature of the information, it is provided for general information only: you should not rely on it and you should obtain professional advice if you need information you can rely on.
The pictures on this website are for illustrative purposes only, and the items delivered may be different in detail. For example, they may be a different colour. Some items may not be available, in which case we may substitute an appropriate alternative. We may change our prices at any time, although this will not affect any orders we have already accepted. With some items, especially software, you do not become the owner of the item; instead, the manufacturer gives you a licence - ie permission to use the item in accordance with certain restrictions.
You may only order items by adding them to your electronic 'basket' and then proceeding through the electronic 'checkout'. Further instructions will appear at each stage, and any charges you will have to pay will be clearly identified. Your order will be acknowledged when you submit it, but this does not mean that we have accepted it. Each item in your order constitutes a separate order. If we accept your order for all or any of the items, we will send you a further e-mail saying so. If we accept your order there is a legally binding contract between you and us. It consists of 1) the information on this website, 2) these terms, 3) your order, 4) our e-mail acknowledging your order, and 5) our e-mail accepting your order. It does not include anything else. Nothing on this website amounts to an offer to supply any items, and we are not obliged to sell you anything until we accept your order. We may decline to accept any order, or any part of an order, without giving any reason. You may be required to help us verify your age before we accept your order for certain items.
You must pay when ordering. If you are a member of Mole Valley Farmers and have registered and enabled your account you may charge your order to your member's account. You may view your account at any time, and you may use your debit card to settle your account at any time, any payment made will be applied to the oldest outstanding invoices (click on the 'My Account' tab above for more details). Apart from this, your use of your account in connection with this website is subject to the general account terms.
If you have yet to become a member, you may apply for membership by downloading the application form from this website (click on the 'About Us' tab above for more details) and sending it to us, but in the meantime you will only be able to charge your order to your credit card or debit card.
You may pay for most items using most widely accepted credit or debit cards, and for members this will result in a discount of 2% on the total charge. For certain items, you may only pay using certain credit cards or by charging them to your member's account.
We try to deliver all items within 3 to 5 working days (ie excluding Saturdays, Sundays and Bank Holidays), but longer delivery times apply to some items and this will be stated where this applies. We will try to deliver items the next working day if you select 'express delivery'. We may deliver the items we have agreed to supply at different times. We usually deliver by courier. We only deliver items to addresses within the UK excluding Jersey and Guernsey. We reserve the right to deliver them only to the address identified with the card or account you have used to pay. Our obligation to deliver the items is fulfilled when someone first tries to deliver them at the address you have specified in your order. You must report any errors or damage which are apparent at the time of delivery to the carrier. For more information about delivery charges please see the Delivery Information Page.
You may cancel your purchase within the cancellation period without having to give any reason, and we will refund the full price of the item (and all VAT and delivery charges associated with that item) to the card or account you used to place your order. The cancellation period begins the day after you have received the item concerned and lasts for 7 working days. If you do cancel your purchase, you must return the unwanted item to us. Unless the item concerned is one we substituted for the item you ordered, you must return at your own expense and if you require us to collect it from you we will charge you for the costs involved. You must take reasonable care of the item until it is returned to us, and we may charge you for any damage if you do not.
We may cancel your order for an item at any time before it is delivered to the delivery address if we have made a mistake in the price for that item quoted on this website and a reasonable person would have realised that we had made such a mistake - such as where the price quoted is unusually low and it is not clear from the accompanying message that this was intended. If we cancel your order, we will refund the full price of the item (and all VAT and delivery charges associated with that item) to the card or account you used to place your order, but we do not have any further liability for cancelling.
RESTRICTIONS ON OUR LIABILITY TO YOU
These terms cover our liability for loss of the kind described, no matter what may be the legal basis for our liability and even if it results from our negligence. 6) Our products are not sold for re-sale. 7) We are not liable for any business related loss of any sort, whether loss of goodwill, revenue, profit or expected savings. 8) We are not liable for any loss resulting from the late despatch or delivery of any items. 9) If we do not despatch or deliver an item at all, we will refund the price of that item (and all VAT and delivery charges associated with that item) to the card or account you used, but we are not liable for any other loss. 10) Our total liability in connection with an item is limited to the total value of that item, including all taxes and delivery charges relating to that item. 11) We are not liable for any loss resulting from your reliance on any of the information services provided via this website.
Notwithstanding anything else in these terms, we do not restrict our liability: 1) for any personal injury resulting from negligence (whether or not it results in their death), 2) under Part 1 of the Consumer Protection Act 1987, 3) if we do not have the right to sell an item when we send it to you (but see above concerning software, which is only licensed), 4) for fraud.
EVENTS BEYOND OUR CONTROL
We are not in breach of our contract with you, or liable to you in any way, if we fail to perform our obligations, or are late doing so, because of something that is beyond our reasonable control.
THIRD PARTY LINKS
This website contains links to other websites. These are provided for your convenience but we do not endorse any of those websites or their operators, or give any assurance about them. We are not liable for any loss which results from your use of those websites. We are not responsible for the privacy practices they follow and you should read the privacy statements of each website you visit.
We collect information about you when you use our website. Some is provided by you when you enter certain details, and some we collect by placing a small amount of information (often referred to as a 'cookie') on your computer and by observing your use of the website. A cookie enables our computers to recognise you when you visit our website, and helps us give you a better service.
We may use this information to contact you regarding our website or our products and services, but you may choose not to have us send you any direct marketing by e-mailing us at firstname.lastname@example.org.We may also pass some of this information to some of the other organisations we use in order to supply you with the goods and services you have ordered - for example, those which process your card payments and deliver the items you have ordered. We will not allow them to use the information for other purposes. We may also transfer the information to anyone who acquires all or part of our business or assets.
We will retain any information about you for a reasonable period, or for as long as the law requires.
For certain categories of information, you have certain rights to know what information we have about you, how we use it, and to whom we disclose it. You may also ask us to update it if it is inaccurate. Go to the Information Commissioner's Office.
We use various measures to protect any information about you from access by unauthorised persons, and against unlawful processing and accidental loss, corruption and destruction.
We store the contract's content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login.
We comply with the Data Protection Act 1998, and we are registered with the Information Commissioner's Office under Z5493646.
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.
Certain cookies contain personal information although most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit All About Cookies for detailed guidance.
On some pages of our site you will see social buttons. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Google +1, Facebook ‘Like’, LinkedIn ‘Share’, and StumbleUpon. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of Mole Valley Farmers. Please be aware that these sites are likely to be collecting information about what you are doing all around the internet, including Mole Valley Farmers's site. If you click on any of the social buttons, these external sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting Mole Valley Farmers, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You may wish to check the respective policies of each of these external sites to see how exactly they use your information and to find out how to opt out or delete such information.
EXTERNAL WEB SERVICES
We use a number of external web services on the Mole Valley Farmers website, mostly to display content within our web pages. For example, to show videos we use YouTube, Flickr for photographs. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.
Some emails that we send you have no tracking in at all. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site but we do not know who has clicked so the data is anonymous. Some emails we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time. If you want to be sure that none of your email activity is tracked then you should opt out of Mole Valley Farmers' emails which you can do via My Account or you can unsubscribe by using the link at the bottom of the email.
COMPETITIONS, PRIZE DRAWS AND SURVEYS
From time to time our site may request information from users via competitions, surveys, prize draws or for a particular service, for example, our newsletter. Participation in surveys, competitions and prize draws is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested will include contact information (as supplied to the site during registration) and supplementary information based on your preferences and interests as well as feedback on the Mole Valley Farmers website. We will use the contact information to notify winners. Winners' details are also published on the site. If the survey or contest has a sponsor then we may share information given by entrants with the sponsor.
In order to leave comments or feedback on the Mole Valley Farmers Blog you either have to be a logged in member or you need to provide your name and email address. You can choose whether to post as yourself, or anonymously. We require your name and email address even for anonymous posts for quality control purposes.
As part of the registration process for joining the Mole Valley Farmers subscriber list you have the opportunity to opt in or out of various email communications. If at any stage you wish no longer to receive any emails that you receive from the site you can stop them coming by changing your preferences in My Account area. You can define what emails you receive from the site (if any) and save your settings. Alternatively, you can click unsubscribe link at the bottom of the email at any time.
For further information about Google Cookies and Google Analytics click here >
PLEASE NOTE: We are not responsible for the content of external websites.
By using this service you agree that cookies may be stored on your local machine. Translations of pages on the Mole Valley Farmers website are performed by Google™ Translate, a third party service over which Mole Valley Farmers has no control. Translated pages are not part of the Mole Valley Farmers website. This service is an automated computer translation and, as such, will not be a perfect translation and will be prone to mistakes that a human speaker would not otherwise make. The translation should be used as a rough guide only. Mole Valley Farmers in no way accepts liability for the accuracy of these translations or any loss incurred as a result of them.
This site uses ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. ClickTale does not collect personally identifiable information that you do not voluntarily enter in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services.
We take reasonable precautions to try to ensure that this website and our e-mails are free from computer viruses and other harmful programs, but we do not give any assurance that they are and we are not liable for the consequences of any which might be present. It is your responsibility to take appropriate steps to protect your computer against these - for example, by using up-to-date virus-detection software.
This website, its content and the computer programs behind it are protected by intellectual property rights. We own these intellectual property rights, or they are licensed to us, and we prohibit any activity which would infringe these rights. In particular, you must not copy any text or images from this website except for your own personal use: you must not distribute them in any way. We own the trade mark rights in the mark Mole Valley Farmers, and we prohibit its use in any way which would infringe our rights or cause confusion. The other trade marks appearing in this website belong to third parties, and we acknowledge their trade mark rights in them.
We welcome links to the URL for the home page of this website, but you must not generate or use links to any other page without our permission and you must not cause any additional text, images, frame or any other material or border to appear with any aspect of this website or its content.
Our contract with you is governed by the law of England and and only the courts of England and Wales are entitled to decide any dispute arising out of the contract.
If you have any questions or complaints, please contact us by e-mail at email@example.com, by telephone on 0845 6033622 or by post at Ecommerce Division, Mole Valley Farmers Ltd, Station Road, South Molton, Devon, EX36 3BH.
This website is operated by: Mole Valley Farmers Ltd, Exmoor House, Lime Way, Pathfields Business Park, South Molton, Devon EX36 3LH
Registered in England No. 679848 - VAT Reg. No. GB 143 2150 14