Skip to Navigation | Skip to Content
Navigation
Dear Customer, because of exceptional demand we are no longer able to offer Express Delivery service.

Covid 19:

Mole Valley Farmers Customer Information

Our stores are open and we are ensuring certain non-negotiable standards and protocols are followed in order to ensure the safety of our staff and customers.

Please be polite to our staff and respect the 2 metre distancing rule. They are working extremely hard to serve our customers and we want them and you to stay safe.

We are not currently accepting cash at our stores however we do accept card payments or Members who have a credit facility can book to their account.

Please use our Call and Collect service by calling Customer Services on 01769 576415.

If you are visiting one of our stores please take notice of the signs and staff guidance which includes:
limiting numbers in store, keeping browsing to a minimum and where possible shopping alone. You may be required to queue and as such please ensure you dress appropriately for the weather conditions.

Please do not try on clothing or footwear, for everyone’s safety

Thank you for your patience and support during this time.

 

Our staff

Our priority will always be the safety and welfare of our employees and we continue to implement measures that we believe further enhance employee safety. This is an incredibly challenging time for all employees and their families and we recognise the stress and pressure each and every one of them is facing. We are in unprecedented times and as a business we will continue to be vigilant and agile in our response and approach. We would like to thank every one of our employees for continuing to support our customers, the business and the wider agricultural industry. They are doing a phenomenal job in continuing to pull together as teams and support each other.

We rely on working with our customers to ensure the protection of them and our staff during this difficult time and we respectfully request that they work with us in store and on the phone to support our key workers and be kind.

 

Opening hours

Our staff are extremely important to us and so we have temporarily changed our opening hours to ensure they have a break. Our opening hours are currently:

May opening hours:

Monday to Saturday 8.30am – 4.00pm

We are closed on Sunday 31st May

June opening hours:

Monday to Saturday 8.30am – 4.00pm*

Sunday 10.00am – 2.00pm**

Refer back to this page for further updates

*Please note the Buckingham store closes at 1pm on Saturdays.

**Alnwick, Bridgend, Buckingham, Colchester, Darley Dale, Dereham, Fauld, Leyburn, Melton Mowbray, Stokesley, Berkeley and Ulverston are all closed on Sundays.

 

Call & Collect

We now offer a Call and Collect Service at our retail stores and yards. Call our Customer Services team on 01769 576415 to place your order and collect from the designated collection point at your local store. Please be aware we are experiencing high levels of demand and you should allow at least one working day for your order to be prepared. As soon as your order is ready, you will receive a call from your local store to arrange payment and to provide further instructions regarding collection.

Please note the following:

  • Ensure you have a suitable vehicle to collect your goods, we will only allow one collection visit per transaction to minimise queuing
  • Whilst we are working hard to provide an efficient service, at busy times it may not be possible to pick up your order immediately on arrival at store. You may experience a short wait. Please be patient and dress appropriately for the weather conditions.
  • Please note that our website based click and collect service is temporarily suspended so we can concentrate on the call and collect option.
 

Safety Protocols

In line with Government requirements, we’ve instigated the following protocols which are non-negotiable and are implemented across all retail sites to ensure we are protecting our employees and customers:

Our Protocols

Social Distancing

This is planned on a site by site basis and we have implemented the following measures:

  • We have minimised the numbers of customers able to enter stores at any one time and are advising customers of this at the store entrance.
  • We are using gates and barriers to reduce the customer proximity to our tills and counters where applicable
  • We are visually highlighting the 2 metre distancing guidelines where customers are waiting to enter our stores and at tills
  • We have introduced perspex screen till dividers to all our stores
  • We have closed tills that do not meet the 2 metre minimum distance
  • Cash transactions have been suspended and customer notices are displayed to advise this
  • Our account holders will be asked to confirm their first name and last name which will be printed onto their receipt
  • Our suppliers have been contacted to advise of our steps in implementing the 2 metre social distancing rule for their delivery drivers
  • Outside customer collection points have been introduced along with social distancing measures
  • Maintaining social distancing is key and therefore where possible to protect staff and customers, self-loading of products is to take place in our yards and feedstores

Sanitisation and Cleaning

  • Tills, keyboards, card machines, trolleys, baskets, till stations and work surfaces are cleaned on a regular basis
  • Card machine pin pads are sanitised after every use

Customer Services

Our staff are working extremely hard in challenging circumstances. Please be respectful to them and other customers in our stores.

  • Toilets and customer changing rooms are closed
  • Riding hat and body protector fitting services are temporarily suspended
  • Agricultural fertilizer has been temporarily suspended from sale to non-account holders
  • Some of our products are now available for self-loading and the range of products that this applies to is under constant review
  • The cutting of timber in the yard by customers has been temporarily suspended to ensure that customers can move through the yard quickly and maintain necessary social distancing

COVID-19 Risk Assessment

In accordance with Government Guidelines the business has undertaken a COVID-19 Risk Assessment. To view the assessment please click here

 

Customer Deliveries

Customer delivery advice... Help us to help you.

To help keep our staff and yourselves safe, please help us to minimise contact and assist with our sanitising protocols. This will enable an efficient service and ensure we can meet the needs of our farming and rural communities for vital deliveries. Thank you for your help and support at this time.

When placing an order:

  • Please advise us if you are self-isolating and give us clear instructions on where an order can be placed. We will phone ahead of delivery to check your current status and advise you of our location so that contact with the household is not made.
  • Please give as much notice as possible.
  • Please include the product code and as much detail of the product as possible.
  • Please give clear instructions on where to deliver goods, preferably a safe area where goods can be dropped without the need for contact between yourself and the delivery driver.

At your location:

  • Avoid meeting with drivers unless necessary and always maintain a distance of at least 2m. There is no need to meet or greet the driver unless unloading pallets etc and then normal protocols around social distancing should be used with contact minimised.
  • Please consider on farm signage to help us identify your ‘safe area.’
  • Delivery documentation will be signed on your behalf and pictures taken of goods when left for our records.
  • Please report any variations or errors immediately to your point of order or by contacting Customer Services with your order reference number on 01769 576415.
 

Customer Services

How to reach us

During this time there are several ways that you can you reach our business to place an order or receive Customer Service support. We are experiencing an unprecedented amount of calls at this time and your patience is very much appreciated.

By Phone

  • Telephone our dedicated Customer Services line on 01769 576415 where a member of the team will be able to help.
    Open from 8.30am – 5.30pm, Monday to Friday.
  • Telephone our website enquiries and online ordering team on 01769 576419 where a member of the team will be able to take your order.
    Open from 8.30am – 5.30pm, Monday to Friday.
  • Telephone your local store, pay over the telephone, and staff can arrange for your order to be placed in a confinement area for collection. Our stores are currently experiencing a high level of demand, so your patience and understanding is appreciated. Find your local store here.

By Email

Online

Mole Valley Plus

  • To order fuel, ear tags, concrete, aggregates and special agricultural products please call the Mole Valley Plus order line 01769 576201. Open from 8.00am – 5.30pm, Monday to Friday. Or email us at [email protected]

Head Office and General Enquiries

  • Mole Valley Farmers, Exmoor House, Lime Way, Pathfields Business Park, South Molton, Devon EX36 3LH.
    Phone: 01769 573431.
    Email: [email protected]
  • Account Enquiries:
    Customer Accounts

    Phone: 01769 576266
    Email: [email protected]
  • Feed enquiries
    Phone: 01278 444829
  • Fertilizer Helpline
    Phone: 01769 576405
    Email: [email protected]

Store Locator For website enquiries and online orders phone 01769 576419 (8.30am - 5.30pm 5 days a week)

We use cookies on our website. You are free to manage this via your browser setting at any time. To learn more about the use of cookies please see our cookie policy.